general terms and conditions

1. Glossary 1.1 Customer: the customer of studioplay®'s goods and services. 1.2 Delivery specifications: these are specifications that a printer can provide that the design must meet to ensure that it is printed correctly. Delivery specifications that a printer may request include expiration, cut marks, colors in CMYK, etc. 1.3 Printer: an external party that can put the design on paper. 1.4 Print file: the file that you provide to the printer to ensure that the design is printed on suitable material. 1.5 Ready for print: the file is ready for printing when the customer has agreed to the file and has been formatted according to the delivery specifications.

2. Agreement, quote and confirmation 2.1 These general terms and conditions apply to all studioplay® offers and orders. 2.2 The agreement is concluded when the customer gives written consent to the pre-sent offer. In doing so, the customer enters into a payment obligation. 2.3 If the customer does not wish to make use of the quote, studioplay® would like to receive a rejection of the quote. 2.4 Offers are free of charge and valid for up to 30 days after issuance unless otherwise indicated by studioplay®. 2.5 Offers are subject to change if the work offered is changed. 2.5.1 This does not only apply to the preliminary phase, even if studioplay® is already working on the order. change the quote due to changes in activities. 2 .5.2 Changes include: changing customer demand and the impact that this change has. 2.6 Prices do not include VAT.

3. Implementation and responsibility 3.1 studioplay® has an obligation towards the customer to carry out the assignment carefully and to work towards a result that can be used by the customer. 3.2 In advance, studioplay® and the customer discuss a schedule of delivery. 3.3 If the order does not arrive on time to the customer as a result of force majeure, studioplay® is not liable for the consequences and costs that result. 3.3.1 Examples of force majeure include an internet failure or delay in delivery of physical end result by third parties. 3.3.2 studioplay® will in case of delay due to force majeure make every effort to still meet the agreement with the customer. 3.4 The customer is responsible for providing the correct delivery specifications in advance. 3.5 The customer is responsible for providing the necessary materials and information on time to carry out the order. 3.6 studioplay® is not responsible for the delay that the order will incur if the customer does not provide timely and/or incomplete input. 3.7 Studioplay® offers lay® always excludes printing. However, at the customer's request, studioplay® can offer support in this at a pre-agreed rate. 3.8 studioplay® provides advice based on experience, but is not responsible for the consequences in the sense of: 3.8.1 Colors that turn out differently than expected. 3.8.2 Paper or other printed material that is not as expected.3.9 studioplay® is responsible for delivering the files correctly and print-ready. If studioplay® is not responsible for an incorrect print file if studioplay® does not have the correct one in advance has received delivery specifications. studioplay® will, however, operate everything at a pre-agreed rate to still deliver the correct file.3.11 If the file is incorrect due to the negligence of studioplay®, studioplay® will ensure that the file is properly delivered free.3.12 In the case of 3.10 and 3.11, studioplay® will contact the third party chosen by the customer to promote speed and resulting from this to keep extra costs as low as possible.

4. Ownership and copyright 4.1 All parts, rights and end results of the assignment remain the property of Studioplay® unless otherwise agreed. This includes: 4.1.1 Designs 4.1.2 Sketches 4.1.3 Working drawings 4.1.4 Illustrations 4.1.5 Electronic files, etc. 4.2 It is not allowed to copy, reproduce or otherwise use the design of the assignment without written permission. 4.2.1 This includes changes, mutilations or impairment of the preliminary or final design. 4.2.2 The design's copyrights remain the property of Studioplay® at all times unless otherwise agreed in writing. 4.2.3 The design remains the property of Studioplay® at all times unless otherwise agreed in writing. 4.2.3 The design remains the property of Studioplay® at all times unless otherwise agreed in writing. 4.2.3 The design remains the property of Studioplay® at all times unless otherwise agreed in writing. 4.2.3 The design remains the property of Studioplay® at all times unless otherwise agreed in writing. 4.2.3 The design remains the property of Studioplay® should no longer be used as the customer fails to meet the payment obligations or terminates the order prematurely according to clause 7 Cancellation. 4.2.4 If these rules are broken, studioplay® is entitled to compensation from the customer for infringement of the total invoice amount. 4.3 studioplay® has the right to use designs for its own publicity and promotion, unless otherwise agreed with the customer.

5. Prices and offers 5.1 For each order, the customer receives a total offer including two rounds of corrections and excluding printing unless otherwise stated in the offer. 5.2 Additional corrections will be charged under supervision after calculation at the pre-agreed hourly rate excluding 21% VAT. 5.3 Offers and discounts are only agreed if this has been confirmed in writing by studioplay® in the offer.

6. Payment terms 6.1 Invoicing takes place after delivery of the design unless otherwise agreed. 6.1.1 If the total quote amount exceeds €10,000, studioplay® charges an advance of 50% of the total quote after approval of the quote. The other 50% of the offer will be invoiced afterwards after delivery, unless otherwise agreed in writing. 6.2 From the invoice date, a payment period of fourteen days applies, unless otherwise agreed. 6.3 If payment is not made within fourteen days of the invoice date, studioplay® will send a reminder. 6.4 If the customer fails to pay within fourteen days of the reminder, the customer will receive a new invoice with an administrative fee of 08% of the total amount excl. 21%. VAT + €90.00 excl. 21% VAT 6.5 If studioplay® 07 business days after delivery of the first, second or final version, the customer does not hear anything, unless discussed in advance, studioplay® assumes that the design has been approved. studioplay® will then provide the final file and issue the invoice.7

. Cancellation
7.1 Cancellation of the agreement can only be confirmed in writing. 7.2 If the order is canceled by the customer, the customer is obliged to reimburse the costs incurred so far, including hourly compensation for the work done up to that point. 7.2.1 An additional amount of €90.00 excluding 21% VAT will also be charged for the administrative activities resulting from the cancellation. 7.2.2 The same payment terms apply to the cancellation. 7.2.2 The same payment terms apply as usual.

8. Liability 8.1 Studioplay® will under no circumstances be liable for: 8.1.1 Errors or shortcomings in the material provided by the customer. 8.1.2 Errors, shortcomings or misunderstandings with regard to the performance of the work, such as the failure to provide all data and materials on time. 8.1.3 Errors or shortcomings of third parties engaged by the customer. 8.1.4 Errors in quotes or exceedances of external party quotes. 8.1.5 Errors or shortcomings of third parties engaged by the customer. 8.1.4 Errors in quotes or exceedances of external parties. 8.1.5 Errors or shortcomings of third parties engaged by the customer. 8.1.4 Errors in quotes or exceedances of external parties. 8.1.5 Errors or shortcomings of third parties engaged by the customer. 8.1.4 Errors in quotes or exceedances of external parties. 8.1.5 Errors or shortcomings of third parties engaged by the customer. 8.1.4 Errors in quotes or exceedances of external parties. 8.1.5 deficiencies in the design or text/data when the customer is in the The opportunity has been given to carry out an inspection, regardless of whether the customer has made use of it. 8.1.6 Indirect errors resulting from the delivery of the design. 8.1.7 Products supplied, such as printing, from external parties. 8.2 If studioplay® is nevertheless held liable, studioplay®'s liability will never exceed the invoice amount including 21% VAT of the order in question.

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